Thank you for all the love and understanding

We would like to offer our deepest apologies to you our esteemed clients for the unfortunate downtime and inconveniences you've experienced with regards our service delivery. This situation is not ordinary and deeply regretted,in that we hold your satisfaction as our utmost priority. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened but be rest assured it won’t happen again.
Though unforeseen circumstances played a part in the build up to the unfortunate event,this is clearly a mistake from our end and we take full responsibility for it.
To make things even better, we have taken a number of measures to ensure that this occurrence and similar mistakes do not happen again in the future. It is due to you that we have realized this and we thank you for sharing your experience with us with utmost gratitude. We prefer to learn and improve under better conditions but sometimes this is just not possible.
One more time we apologize for the unfortunate experience and please do not hesitate to share your thoughts and feedback with us at any time. We are always here for you.